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Broker of Record Change Notification Service

1. Purpose​

This service alerts partners when the designated broker of record for a group changes. It ensures everyone involved in administering benefits or insurance knows when one broker relationship ends and another begins, so you can update your processes accordingly.

2. Who can use this service​

  • Benefits ecosystem partners such as brokers, plan sponsors, benefits administrators, and aggregators.
  • Organizations that have established partnership agreements and participate in information-sharing arrangements.

3. What information is available​

  • Notifications provide high-level details about the change, including:
  • Confirmation that a broker change has occurred.
  • Identifiers for the group or customer affected.
  • Effective date of the change.
  • A unique reference for tracking.
  • No technical details or sensitive plan data are included—just the essentials to manage the transition.

4. Benefits of this service​

  • Real-Time Updates: Stay synchronized with broker changes as they happen.
  • Better Customer Experience: Communicate changes promptly to avoid confusion.
  • Operational Continuity: Prepare workflows and assignments ahead of time.
  • Compliance Support: Maintain clear records for audits and governance.

5. Example uses​

  • A benefits administrator updates internal systems before the effective date to ensure smooth communication.
  • An aggregator adjusts access permissions for brokers to keep portals accurate and secure.
  • A plan sponsor proactively connects with the new broker to start onboarding.
  • Compliance teams log the notification for audit purposes.

6. Important notes​

  • Notifications only occur when a broker-of-record change happens. No message means no change.
  • These alerts do not include plan details, financial data, or claims history.
  • Treat notifications as confidential—they reflect sensitive business relationships.
  • Align your internal processes (billing, mailings, system roles) with the effective dates provided.
  • Participation requires an existing partnership agreement; the notification reflects the outcome of that arrangement.